Faqs

Frequently Asked Questions

have questions? We're here to help you

BOOKING
Can I get directions to the hostel?

Kindly drive or move to the Directorate of Student's Affairs (DoSA) Office with your luggage. You will be picked and sent to the hostel. Better still, search the name of the hostel on Google Maps and drive using its directions

I want a hostel that is closer to my department or faculty

All hostels on the platform have shuttle services to convey students to the faculty area. No hostel is too far from the faculty area.

Can I come with a gas cylinder to the hostel?

No, only electric hot plates are allowed in the hostels

I am a continuing student and I want to book a hostel

Visit the www.studentroombook.com and select your preferred hostel. Filter your selections by the Institution, Room Type and Gender

PAYMENT
I don't see any bank account number to pay my hostel fees into on the booking invoice

There is no need for any account number. Just go to CAL, CBG or Standard Chartered bank and tell them you are paying for Private Hostel Fees. They know the account to pay into.

I don't have the full amount, can I make part payment?

The banks allow only full payment and hence part payment will not be accepted there.

I don't know where the nearest CAL Bank, CBG or Standard Chartered Bank is

Check your booking invoice and read instruction Number 5. Click on the link of the preferred bank for a list of their branches closest to you.

There is no CAL Bank, CBG Bank or Standard Chartered Bank close to me

Check your booking invoice and read instruction Number 4. Follow the prompts to make your payment via Online Payments options.

How will I get a receipt after paying via the Online Payments options?

A receipt will be generated for you at the same place you clicked to Pay Using Mobile Money or Debit Card. Just log in again and download your receipt.

I want to pay using Mobile Money but I don't know the number to use

You don't need any Mobile Money number to pay to. Just follow the instruction Number 4 on your booking invoice. Payment will be received.

I wanted to pay using Mobile Money but the amount is higher than the one on my booking invoice.

Yes, the platform processing your payment on your behalf has a service processing fee that has been added to your fee.

I wanted to pay using Mobile Money but I don't know if it is legit.

Yes, it is legit. We made Mobile Money/Debit card payment option available for student's who don't have the partner banks available in their vicinity. Don't be scared to pay using that option as described in instruction Number 4.

The teller says s(he) can't find my booking on the platform.

Call our help lines for assistance